What is Hostmanship?

Hostmanship is the art of making people feel welcome. Seeing those we face as our guests, whether they are customers, clients, patients, students…or colleagues.  A good hostmanship hold concepts such as customer care, quality, friendship and hospitality. The starting point is a welcoming and open attitude to people and situations we encounter.

A welcoming approach adds value to our work. We live in a relational society, where our ability to interact with clients and colleagues is a key to success. A welcoming attitude makes it possible to realize the full potential of people and businesses.

Ultimately, hostmanship is about living in an open and inclusive way. See the opportunities and challenges as they are and not filtered through our preconceptions, assumptions and experiences. It takes courage to live that way, but gives so much back.


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From Boss to Host From Boss to Host
is a unique, fresh and amusing book that describes how a welcoming leadership plays a decisive role in successful businesses.
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The Art of Making People Feel Welcome A fun-filled and thought-provoking book, full of remarkable stories.
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